My Job at LUMEDX: Barbara O'Brien  

Product Education Trainer Learns Something New Every Day

Barbara O’Brien is a Product Education Trainer at LUMEDX. She also is the voice behind the demos of LUMEDX’s free e-learning materials, which consist of step-by-step lessons, video demos, PDF guides, and task simulations that can be accessed 24/7.

What do you do at LUMEDX?

I work as a LUMEDX software product education trainer and conduct on-site instruction in Bellevue, on-site training at hospitals, and webinar classes. I started out in the Training department 10 years ago as a Documentation Writer, and I plan to stay here. Within six months of starting, I moved from being a writer to a trainer. Amazingly, I love what I do now just as much as I did when I first started. The job changes, but so do I.

I work with two other long-term employees. Even though I’ve been here for 10 years, I still find that my colleagues are great mentors and have helped me grow in my career. At work, I always try to represent the company in the most positive and professional manner possible. If I didn’t, my mom would yell at me!

What have you learned from working with our clients?

In working with our clients, I’ve learned that training is not a one-way street. We’re all students. I have never taught a class where I haven’t learned something from a student. After each class, I’m a little smarter. With any luck, the students are too!

What is your favorite part of working with our clients?

I love helping clinical staff make improvements that save lives.

I also like the challenge of working with software. Software is like anything else in life – you have to understand it to love it. And to understand it, you have to spend time with it. It’s incredibly fun and gratifying to get our customers to the point where they love the software and completely understand it.

How has your experience working at LUMEDX changed over the years?

There have been a couple ways in which my experience has changed over the years:

Teaching Method

Ten years ago, I was a young and naïve trainer. I thought that when you taught, you used an agenda, went through all the topics, and called it a day. Students would either get it or not. Now, I know that people learn in different ways. It’s my job to teach and to help our clients succeed. If someone doesn’t understand at first, it’s my responsibility to come at the subject from a different angle until they grasp the concept.

Comprehension

I’ve heard people say that you know you’ve fully comprehended a subject when you can teach it to your grandmother.  Over the years, I’ve learned that it’s not just important to teach students how to follow steps – they need to be able to understand the steps well enough to teach them to someone else. Now I try to always incorporate a “why” element into every subject that I teach. Asking why you’re doing something helps students achieve fuller comprehension.

Are there any aspects of your job that have surprised you?

Yes! After 10 years at a job, I thought I’d get bored. I’m not at all. I don’t think monotony will ever arrive, since every day brings something new. I learn new things daily, whether it’s a technical skill, a clinical aspect, or even a valuable life lesson – it doesn’t matter.

I’ve learned that I need to be receptive to learning something every day – and that learning is exciting. My hope is to impart some of what I learn to my students in a way that keeps them as excited about learning as I am!

Tuesday, June 25, 2013 8:31:00 AM Categories: careers health information technology health IT HIT industry news Lumedx

Best of Health IT News: Week of 6/21/13 

Did you have a chance to check out the latest healthcare IT news stories around the Web? We’ve captured the top industry news stories from this week that you won’t want to miss.

North American Health IT Market Forecast to Reach $31.3B by 2017

According to HIT Consultant, the North American health IT market is forecast to reach $31.3 billion by 2017, up from $21.9 billion in 2012.

11 Ways to Make Healthcare IT Easier

CIO covers 11 ways to help healthcare CIOs make improvements in their business. Tips include integrating data analytics, hiring the best EHR trainers, using mandates to enforce change, and more.

Former ONC deputy coordinator is new AMA president-elect  

FierceHealthIT reports that Robert M. Wah, M.D., has been named the president-elect of the American Medical Association. Wah served as the first deputy coordinator for the ONC from 2005-2006.

Government agency launches health IT webpage for long-term care providers

In other ONC news, the agency just launched a new webpage with info and resources for long-term and post-acute (LTPAC) providers.

Best of Health IT News: Week of 6/14/13 

Did you have a chance to check out the latest healthcare IT news stories around the Web? We’ve captured the top industry news stories from this week that you won’t want to miss.

Federal Officials Detail Health IT Industry Progress, Challenges

iHealthBeat covers Farzad Mostashari’s remarks at the Healthcare Information and Management Systems Society’s 2013 Government Health IT Conference. Mostashari said that the U.S. health system today has work to do in terms of realizing his vision where “every encounter and every patient has access to all the world’s knowledge.”

EHR Association reveals Code of Conduct

The HIMSS EHR Association just released an EHR Developer Code of Conduct, according to PhysBizTech. The code addresses issues of patient safety, interoperability, dodcumentation, privacy and security, and patient engagement.

The Importance of Health IT Adoption – From a Parent’s Perspective

Dan Bowman of FierceHealthIT shares a personal take on health IT adoption – and why it’s important to him as a parent.

What Will Google Glass Do For Health?

The big buzz these days is around Google Glass – but what can it do for healthcare? HealthITNews reports on how the device can be instrumental in allowing doctors and surgeons to view and share patient information – even if they’re scrubbed up for a procedure.

Best of Health IT News: Week of 6/7/13 

Did you have a chance to check out the latest healthcare IT news stories around the Web? We’ve captured the top industry news stories from this week that you won’t want to miss.

3 Paths Big Data Will Blaze

With big data on everyone’s mind, Healthcare IT News covers the top three ways that data will improve the patient experience.

Meaningful use incentives ascend past $14.5B

Government Health IT reports on how the federal government has paid out $14.6 billion in EHR incentive payments to date. More than 292,000 Medicare and Medicaid eligible providers have received EHR incentive payments.

Big Data Surge From Federal Agencies Will Drive Health IT

The big story this week is the release of new federal health data by HHS, CMS, and ONC. CIO covers the news and discusses how the federal government is using data transparency as a means to drive private sector innovations in health care.

EHRs could use an infusion of mobile technology

In FierceMobileHealthcare, Editor Greg Slabdokin discusses the increasing adoption of EHRs and what it means for the future of health care. He also highlights a study released on May 30 that found that an overwhelming majority of physicians surveyed say that mobile applications are necessary in order to access data anytime, anywhere.

HHS, CMS, ONC release new health data to promote openness

EHR Intelligence reports on HHS Secretary Kathleen Sebelius’s announcement that new data will be released from HHS, CMS, and ONC on a variety of health topics.

Friday, June 07, 2013 9:29:00 AM Categories: best practices data security EHR HHS industry news ONC patient experience of care

HHS, CMS, and ONC Release Federal Health Data  

On Friday we talked about how meaningful data can help physicians and other providers improve care and achieve business success. This Monday, HHS Secretary Kathleen Sebelius announced that HHS, CMS, and ONC have released new federal health data as part of a mission to create a more transparent health care marketplace and to help researchers and consumers make informed decisions.

This release of information highlights the importance of monitoring your facility’s data, improving clinical and financial performance metrics, and ensuring that numbers are accurate. As health care data becomes more public, it is likely that more consumers will turn to metrics when choosing care options and providers. It is therefore critical that health care facilities not only deliver the highest quality care but also maintain accurate data that reflects their success.

Some notable information released includes:

What do you think of the latest release of federal health data? How has your facility used meaningful data to improve health care? 

The Importance of Data in Health Care  

On the White House Blog this week, United States CTO Todd Park speaks of a data-powered revolution in health care. He argues that data-powered tools change the way that clinicians and health care facilities respond to patient need and provide care – for the better. As Park puts it, “[Data-powered IT tools] are helping clinicians and patients get the latest and greatest evidence-based, life-saving best practices at their fingertips. And much more.”

As we move into an increasingly evidence-based health care system, it becomes critical for providers to embrace data for numerous reasons.

Meaningful data allows clinicians and hospital staff to make informed decisions to improve quality of care.

In his post, Park talks about how data-powered IT tools are “enabling clinicians to analyze their patient population, understand who needs help (including and especially patients who haven’t been able to come into their office), and proactively reach out and give those patients the care they need.”

In addition, being able to monitor and analyze clinical data allows facilities to understand where programs are working – and where they need improvement.

Aggregating data from different areas allows facilities to see the bigger picture.

Instead of keeping data separate across various repositories, creating a comprehensive system allows health care providers to see how their organization is doing on a macro level. By seeing the full picture of a facility’s data – financial and clinical – management can see how business practices affect clinical performance.

Quality data means higher facility performance.

Registries, insurance companies, and third-party payers are now, more than ever, closely examining a facility’s numbers. By ensuring that the data they provide is error-free, health care facilities can accurately represent their performance and receive maximum reimbursements.

At LUMEDX, we believe that the data-powered revolution in health care is well underway and look forward to seeing how innovations continue to shape and improve patient care. How do you see data shaping care delivery at your facility?

Best of Health IT News: Week of 5/31/13 

Did you have a chance to check out the latest healthcare IT news stories around the Web? We’ve captured the top industry news stories from this week that you won’t want to miss.

EHR Mandate Riles Massachusetts Doctors

InformationWeek covers the controversy rising in Massachusetts over an amendment to a state law that would require physicians to show EHR proficiency – or lose their medical licenses in 2015.

Feds move nearer to patient-safety framework for health IT

ModernHealthcare.com reports on how the federal government is now closer to adopting a regulatory and patient-safety framework for computerized healthcare devices.

A Data-Powered Revolution in Health Care

Todd Park, United States Chief Technology Officer, weighs in on the White House Blog about the data-powered revolution in health care and how innovative tools are helping “clinicians succeed at delivering better care at lower cost.”

Quebec to make EHR live in all regions

GovernmentHealthIT covers Quebec’s bold move to implement a $1.6 billion electronic health record system across all 17 regions. The project will reach more than 8 million people by the end up 2015.

How to avoid EHR backlash in the patient experience, clinic

EHR Intelligence discusses “EHR backlash” and how to smoothly manage enterprise-wide software implementations.

Friday, May 31, 2013 9:56:00 AM Categories: EHR health information technology HIT industry news President Barack Obama

Prof Montage: Cardiology Lessons for the YouTube Generation 

Australian cardiologist Dr. Jonathan Silberberg has embarked on a mission to provide a free, educational resource for medical students. Instead of using traditional textbooks, Dr. Silberberg created a series of 3-minute videos that explain complex cardiology concepts. Currently, Prof Montage has 20 videos posted on Clinical Cardiology, Cardiac Physiology, and Clinical Epidemiology.

A second series of videos is scheduled to be released in June 2013.

Watch below for an introduction to the Prof Montage cast of characters.

 

Wednesday, May 29, 2013 12:23:00 PM Categories: cardiology

Best of Health IT News: Week of 5/24/13 

Did you have a chance to check out the latest healthcare IT news stories around the Web? We’ve captured the top industry news stories from this week that you won’t want to miss.

Most Healthcare Execs Expect Growth Despite Complaints of Overregulation

HealthTechZone reports on a Forbes Insight study that found 52% of middle market healthcare executives expect growth next year, and that growth will come from healthcare industry trends such as advances in healthcare technology.

CCHIT: Interoperability breakthrough near

FierceHealthIT covers a recent whitepaper published by the Certification Commitment for Health Information Technology (CCHIT) that finds that the healthcare industry is on the verge of a breakthrough in interoperability.

Health IT market in growth mode

Healthcare IT News presents the latest Research and Markets report, projecting that the healthcare IT market will be valued at $56.7 billion by 2017. Some of the reasons that analysts cite for this growth include rising demand for interoperable systems and the high rate of investment from using these systems.

Friday, May 24, 2013 8:35:00 AM Categories: health information technology industry news

My Job at LUMEDX: Kathy Sorensen 

Clinical sales consultant uses frequent flyer miles to travel to Africa

Describe your professional background and what brought you to work at LUMEDX.
I was trained as a radiologic technologist. I worked in hospitals for 10 years, seven of those in the cath lab. I got an opportunity to work for a device company and was ready for a change. I took it, and have been on the vendor side for 23 years now.

Is there an average day for you? 
Every day is a bit different. I travel to hospitals to do demos for cardiology departments looking to purchase a CVIS. Those demos can be a couple of hours to a week. When I am not on the road, I do demos via WebEx (a web conferencing application). I also train new employees, and work with engineering and product development. I have been at LUMEDX for 14 years, so I do a bit of everything.

How have health IT and hospitals changed since you’ve been in the industry?
Healthcare has changed a great deal over the last 25 years. Departments used to be able to purchase what they wanted with limited oversight. Economic changes and government regulations have changed the way products are purchased. The timeline for decision making is much longer.
However, some of these regulations have required cardiology departments to focus much more on improving performance and outcomes. LUMEDX can help our clients with these types of challenges.

What would someone from outside the industry find surprising?
I guess most people don’t think that hospitals are businesses. Although the first goal of all hospitals is to take care of patients, they also have to watch finances and, ultimately, the bottom line. It is getting harder and harder for hospitals to meet these very different goals.

How has LUMEDX changed since you’ve started working here?
We have grown tremendously. I used to know everyone. I don’t anymore.

You get to keep the frequent flyer miles you rack up as part of your job. Have you used those miles to go anywhere interesting?
I used miles to fly to Africa and back. This June, I am using miles to fly business class to Italy. I also got my best friend a business class ticket with miles as well. My safari to Africa was a long-held dream. I took a three-week trip with friends to celebrate our 50th birthdays. We went to Botswana, Zambia and South Africa. So I like traveling for work and of course also for pleasure. 

Monday, April 22, 2013 11:42:00 AM Categories: careers health IT Lumedx
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